Terms & Conditions
We pride ourselves on producing quality products with the best ingredients so we hope that you will enjoy your purchase and have no need to use the following terms and conditions policy however should a product fall short of your expectations please read below as our terms and conditions vary slightly depending on how you use our services.
As all of our products are freshly made food items we are are unable to accept returns and refund items unless they are damaged or not to standard. This is for health and safety reasons. When a product leaves our premises or is delivered by our driver then the responsibility for this product becomes that of the customer. Any items damaged after they have been collected or delivered will not be refunded.
Online orders – If you place an online order with us please ensure we have all the correct information in terms of allergies, personal details etc. These will be used when we produce your products.
Online cancellations – If you have placed an online order then you need to contact us a minimum of 72hours before the collection/delivery date via telephone or email. We do not accept cancellations via Facebook Messenger as these could be missed and then you may not be able to gain a refund.
Online order refunds – Refunds will be processed within 48hours of cancellation providing the cancellation has been done within the 72hour cancellation period. If your product is cancelled within 48hours and we have not begun production then we will issue a full refund. If your order is cancelled within 24hours unfortunately we cannot refund as all our products are freshly made these would be delivered or we would need you to collect them as per your order.
Refunds will not be given on any items that have been personalised and produced as they cannot be resold and are not transferable.
Bespoke orders – All Bespoke orders will be processed with you face to face or via phone/email. The team member will check we have all the correct information in terms of allergies, personal details etc and this will be confirmed in writing. A deposit will be taken at the time of ordering this is to hold the date and time required for your bespoke order. This is a non-refundable deposit and will be deducted from your final balance.
Bespoke Cancellations & date changes– If you have placed a bespoke order then you need to contact us a minimum of 1month before the collection/delivery date via telephone or email to cancel. We do not accept cancellations via Facebook Messenger. If you are not able to cancel within the time scale then we will be happy to move your deposit to another date providing that none of the bespoke items have been produced. If you cancel your bespoke order and items have been purchased specifically or made for your product then you will be charged for these items.
Bespoke Refunds – We cannot refund a bespoke item unless there has been some form of damage caused by the team or delivery. This would be determined by the owner on an individual basis. If you have had to cancel within the cancellation period available of 1 month then we will refund your deposit within 48hrs providing no additional costs have been incurred as above.
Bespoke Pricing – Bespoke prices are calculated as follows: Time taken to produce + ingredients + delivery method or set up. Everyone is individual. If you are wanting the price for a bespoke item then please email or contact us via phone giving the date, the style, the occasion and the amount of people you need to feed and we will price for you as soon as possible usually within 3 working days (Mon to Fri). If you accept a quote then an invoice will be raised for payment.
Party Bookings – All Party bookings will be processed with you face to face or via phone/email. The team member will discuss the different packages with you and check we have all the correct information in terms of allergies, personal details etc and this will be confirmed in writing. A deposit will be taken at the time of booking to hold the date and time required for your chosen party package. This deposit and will be deducted from your final balance. Final numbers for parties must be confirmed a minimum of 14days prior to the event and full payment will be due.
Party Cancellations & date changes– If you have booked a party that you need to move or cancel then you need to contact us as soon as possible in person or via telephone or email. We do not accept cancellations via Facebook Messenger. Cancellations must be done a minimum of 2 weeks before the event. If you are wanting to re arrange the party then we can look at alternative dates for you but the package price may alter depending on when the rearranged date occurs. If you cancel less than 2 weeks before the event date an admin charge may be deducted from your deposit.
Party Refunds – There should never be an occasion where a party has to be refunded however if a refund has been agreed by the owner due to Milliefox Cakes error then it will be processed within 48hours of the refund confirmation.
Party Timings – Parties are between 1hr and 3hours depending on the package you have chosen. Please arrive no earlier than 10mins before your event as we may have had a party booked prior to your arrival. If you know you will need taxi’s after your event please book in advance as we are in a residential area and we try to ensure that noise outside the building is kept to a minimum. Start and finish times will be confirmed on your booking confirmation.
Collections – Collections are available Tuesday to Saturday 10am to 3pm, Mondays 1pm to 3pm. We can arrange early collections for most products if booked in advance, please ask a member of the management team to organise this.
If you are collecting a cake or afternoon teas please ensure that you have room in your boot to put the boxes down flat and that the car is cool when you arrive. Cakes should not travel on knee’s, seats or foot wells as these are not flat and could cause damage to your cake. If you are travelling any distance with a cake, afternoon tea or any product that needs to be kept cool or chilled please ensure you have made adequate provision for this so that the product is not damaged or does not reach a temperature that could cause sickness.
Once a product has been released to you then it becomes your responsibility.
Deliveries – We can deliver locally within 5 miles of our Huntington café, this must be booked in advance or as part of your online order. If your address does not appear online but you are local to York then please contact us and we will see if it is possible. We do not deliver outside York however we can post items such as brownies and tray bakes which are fabulous as a gift.
We charge for all deliveries per address so if you order 1 item or 30 to the same address it will be one delivery charge. If you choose a postal item we send all brownies etc via first class post so they arrive next day. The cost for this is determined by royal mail so we have no control over price increases.
Opening Hours – from 1st November 2022
Monday to Friday 9am to 4pm
Saturday 9am to 3pm
Sunday 10.00am to 2.00pm
Coffee, cakes, desserts and gelato are available all day
Food is served until 1hr before closing so finishes at 3pm Monday to Friday and 2.00pm on a Saturday and Sunday 1.00pm
